PRE-ORDER POLICY
BY SHOPPING PRE-ORDERS, YOU ARE CONTRIBUTING TO A SUSTAINABLE FASHION SYSTEM. THE PRE-ORDER MODEL INHERENTLY REDUCES TEXTILE WASTE AND ENFORCE THE FAIR TRADE WORKFORCE OF THE FASHION INDUSTRY. AT THE SAME TIME, YOU ARE GUARANTEED TO ACCESS THE SOON-TO-BE-LAUNCHED OR RESTOCKED ITEM AT ITS EARLIEST AVAILABILITY.
TO SECURE YOUR ITEM, YOU WILL BE CHARGED AT THE TIME OF PURCHASE. YOU WILL RECEIVE A CONFIRMATION EMAIL WITHIN 48 HOURS AFTER YOUR ORDER PLACEMENT. THE PRODUCTION LEAD TIME FOR ALL PRE-ORDERED ITEMS IS TYPICALLY 2 - 3 MONTHS. WHEN YOUR ITEM IS READY FOR DELIVERY, YOU WILL RECEIVE A FOLLOW-UP EMAIL WITH THE TRACKING INFORMATION. FOR MORE INFORMATION ON THE SHIPPING LOGISTICS, PLEASE REFER TO OUR SHIPPING POLICY.
RETURN IS ONLY ACCEPTED IF THERE IS A MANUFACTURER DEFECT. MORE DETAILS ARE OUTLINED IN THE RETURN AND EXCHANGE POLICY.
IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT INFO@YUECEN.CO FOR ANY CUSTOMER SERVICE ASSISTANTS. YUECEN APPRECIATE YOUR PATIENCE AND SUPPORT TO A HEALTHY AND PRIME RETAIL INDUSTRY.
BY SHOPPING PRE-ORDERS, YOU ARE CONTRIBUTING TO A SUSTAINABLE FASHION SYSTEM. THE PRE-ORDER MODEL INHERENTLY REDUCES TEXTILE WASTE AND ENFORCE THE FAIR TRADE WORKFORCE OF THE FASHION INDUSTRY. AT THE SAME TIME, YOU ARE GUARANTEED TO ACCESS THE SOON-TO-BE-LAUNCHED OR RESTOCKED ITEM AT ITS EARLIEST AVAILABILITY.
TO SECURE YOUR ITEM, YOU WILL BE CHARGED AT THE TIME OF PURCHASE. YOU WILL RECEIVE A CONFIRMATION EMAIL WITHIN 48 HOURS AFTER YOUR ORDER PLACEMENT. THE PRODUCTION LEAD TIME FOR ALL PRE-ORDERED ITEMS IS TYPICALLY 2 - 3 MONTHS. WHEN YOUR ITEM IS READY FOR DELIVERY, YOU WILL RECEIVE A FOLLOW-UP EMAIL WITH THE TRACKING INFORMATION. FOR MORE INFORMATION ON THE SHIPPING LOGISTICS, PLEASE REFER TO OUR SHIPPING POLICY.
RETURN IS ONLY ACCEPTED IF THERE IS A MANUFACTURER DEFECT. MORE DETAILS ARE OUTLINED IN THE RETURN AND EXCHANGE POLICY.
IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT INFO@YUECEN.CO FOR ANY CUSTOMER SERVICE ASSISTANTS. YUECEN APPRECIATE YOUR PATIENCE AND SUPPORT TO A HEALTHY AND PRIME RETAIL INDUSTRY.
RETURNS AND EXCHANGES
SHIPPING
YUECEN USES UPS FOR DOMESTIC ORDERS AND DHL FOR INTERNATIONAL ORDERS.
RETURNS CAN ONLY BE ISSUED WITH STORE CREDIT.
ALL PURCHASED ITEMS MUST BE RETURNED IN THEIR ORIGINAL, UNWORN, UNWASHED, AND UNDAMAGED CONDITION, WITH ALL TAGS AND ACCESSORIES ATTACHED, TO BE ELIGIBLE FOR A RETURN. FAILURE TO MEET THESE CRITERIA WILL RESULT IN YOUR RETURN BEING DENIED AND RETURNED TO YOU.
TO INITIATE A RETURN OR EXCHANGE, PLEASE EMAIL INFO@YUECEN.CO WITH "RETURN" OR "EXCHANGE" IN THE SUBJECT LINE, SPECIFYING THE ITEM(S) YOU WISH TO RETURN OR EXCHANGE. NO RETURNS OR EXCHANGES WILL BE ACCEPTED WITHOUT PRIOR COMMUNICATION WITH OUR CUSTOMER SERVICE OR AFTER 5 BUSINESS DAYS FROM THE DATE OF RECEIPT.
IF YOUR ITEM(S) MEET THE RETURN CRITERIA, WE WILL PROVIDE YOU WITH A RETURN AUTHORIZATION (RA) NUMBER AND A PREPAID UPS SHIPPING LABEL. ITEMS MUST REACH OUR WAREHOUSE WITHIN 14 DAYS OF THE RA ISSUANCE DATE. ONCE WE RECEIVE AND ACCEPT THE MERCHANDISE FOR RETURN, WE WILL CONFIRM RECEIPT AND PROCESS YOUR STORE CREDIT NOTE WITHIN 10 BUSINESS DAYS, WITH THE FINAL REFUND STORE CREDIT AMOUNT ADJUSTED FOR RETURN SHIPPING COSTS.
EXCHANGES FOLLOW THE SAME RETURN PROCESS AS OUTLINED ABOVE, WITH REPLACEMENTS PROCESSED WITHIN 1-3 MONTHS BASED ON ITEM AVAILABILITY. FURTHER DETAILS WILL BE COMMUNICATED IN WRITING.PLEASE NOTE THAT INTERNATIONAL ORDERS ARE CURRENTLY NOT ELIGIBLE FOR RETURN OR EXCHANGE, AND CERTAIN PROMOTIONAL DISCOUNTS ARE CONSIDERED FINAL SALE, AS INDICATED IN THE PROMOTION DETAILS. YUECEN RESERVES THE RIGHT TO REJECT ANY RETURN/EXCHANGE THAT DOES NOT ADHERE TO THE STATED CONDITIONS.
TO INITIATE A RETURN OR EXCHANGE, PLEASE EMAIL INFO@YUECEN.CO WITH "RETURN" OR "EXCHANGE" IN THE SUBJECT LINE, SPECIFYING THE ITEM(S) YOU WISH TO RETURN OR EXCHANGE. NO RETURNS OR EXCHANGES WILL BE ACCEPTED WITHOUT PRIOR COMMUNICATION WITH OUR CUSTOMER SERVICE OR AFTER 5 BUSINESS DAYS FROM THE DATE OF RECEIPT.
IF YOUR ITEM(S) MEET THE RETURN CRITERIA, WE WILL PROVIDE YOU WITH A RETURN AUTHORIZATION (RA) NUMBER AND A PREPAID UPS SHIPPING LABEL. ITEMS MUST REACH OUR WAREHOUSE WITHIN 14 DAYS OF THE RA ISSUANCE DATE. ONCE WE RECEIVE AND ACCEPT THE MERCHANDISE FOR RETURN, WE WILL CONFIRM RECEIPT AND PROCESS YOUR STORE CREDIT NOTE WITHIN 10 BUSINESS DAYS, WITH THE FINAL REFUND STORE CREDIT AMOUNT ADJUSTED FOR RETURN SHIPPING COSTS.
EXCHANGES FOLLOW THE SAME RETURN PROCESS AS OUTLINED ABOVE, WITH REPLACEMENTS PROCESSED WITHIN 1-3 MONTHS BASED ON ITEM AVAILABILITY. FURTHER DETAILS WILL BE COMMUNICATED IN WRITING.PLEASE NOTE THAT INTERNATIONAL ORDERS ARE CURRENTLY NOT ELIGIBLE FOR RETURN OR EXCHANGE, AND CERTAIN PROMOTIONAL DISCOUNTS ARE CONSIDERED FINAL SALE, AS INDICATED IN THE PROMOTION DETAILS. YUECEN RESERVES THE RIGHT TO REJECT ANY RETURN/EXCHANGE THAT DOES NOT ADHERE TO THE STATED CONDITIONS.
SHIPPING
YUECEN USES UPS FOR DOMESTIC ORDERS AND DHL FOR INTERNATIONAL ORDERS.
WE AIM TO DISPATCH STOCK ORDERS WITHIN 3 BUSINESS DAYS FROM THE DATE OF ORDER CONFIRMATION, AND YOU CAN EXPECT TO RECEIVE A CONFIRMATION EMAIL FROM US WITHIN 48 HOURS.
PLEASE NOTE THAT INTERNATIONAL ORDERS MAY TAKE UP TO 7 BUSINESS DAYS TO PROCESS, AND IN SOME CASES, ORDERS MAY BE SPLIT, WITH ITEMS SHIPPED SEPARATELY.
ORDERS PLACED ON FRIDAY AFTER 1:00 PM EST WILL COMMENCE PROCESSING THE FOLLOWING MONDAY. TRANSIT TIMES EXCLUDE SATURDAYS, SUNDAYS, AND HOLIDAYS.
PLEASE NOTE THAT INTERNATIONAL ORDERS MAY TAKE UP TO 7 BUSINESS DAYS TO PROCESS, AND IN SOME CASES, ORDERS MAY BE SPLIT, WITH ITEMS SHIPPED SEPARATELY.ORDERS PLACED ON FRIDAY AFTER 1:00 PM EST WILL COMMENCE PROCESSING THE FOLLOWING MONDAY. TRANSIT TIMES EXCLUDE SATURDAYS, SUNDAYS, AND HOLIDAYS.
WE AIM TO DISPATCH STOCK ORDERS WITHIN 3 BUSINESS DAYS FROM THE DATE OF ORDER CONFIRMATION, AND YOU CAN EXPECT TO RECEIVE A CONFIRMATION EMAIL FROM US WITHIN 48 HOURS.
PLEASE NOTE THAT INTERNATIONAL ORDERS MAY TAKE UP TO 7 BUSINESS DAYS TO PROCESS, AND IN SOME CASES, ORDERS MAY BE SPLIT, WITH ITEMS SHIPPED SEPARATELY.
ORDERS PLACED ON FRIDAY AFTER 1:00 PM EST WILL COMMENCE PROCESSING THE FOLLOWING MONDAY. TRANSIT TIMES EXCLUDE SATURDAYS, SUNDAYS, AND HOLIDAYS.
PLEASE NOTE THAT INTERNATIONAL ORDERS MAY TAKE UP TO 7 BUSINESS DAYS TO PROCESS, AND IN SOME CASES, ORDERS MAY BE SPLIT, WITH ITEMS SHIPPED SEPARATELY.ORDERS PLACED ON FRIDAY AFTER 1:00 PM EST WILL COMMENCE PROCESSING THE FOLLOWING MONDAY. TRANSIT TIMES EXCLUDE SATURDAYS, SUNDAYS, AND HOLIDAYS.
WE AIM TO DISPATCH STOCK ORDERS WITHIN 3 BUSINESS DAYS FROM THE DATE OF ORDER CONFIRMATION, AND YOU CAN EXPECT TO RECEIVE A CONFIRMATION EMAIL FROM US WITHIN 48 HOURS.
PRIVACY POLICY
ANY INFORMATION YOU PROVIDE TO US ON THIS WEBSITE WILL NOT BE SOLD, SHARED, OR EXCHANGED WITH ANY THIRD PARTY DURING TRANSACTIONS.